Effective Date: June 1, 2024
Last Updated: June 2025
Business: S&S Kreates Co.
Website: sskreatesco.com
Contact: hello@sskreatesco.com
At S&S Kreates Co., your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what your rights are. By using our website, you agree to the practices described in this policy.
1. What Information We Collect
We collect information in the following ways:
Information You Provide at Checkout
When you purchase a product, we collect: your name, email address, and billing information (such as billing address, payment method details processed by our payment processor). Because we sell digital downloads only, no shipping address is collected.
Information You Provide for Newsletter Sign-Up
If you subscribe to our email newsletter, we collect your name and email address. This is done voluntarily, and you may opt out at any time.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including: your IP address, browser type and version, device type, pages visited, time spent on pages, and referring URLs. This data is collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your digital download orders
- Send you order confirmations and download links via email
- Respond to customer service inquiries
- Send newsletters and promotional emails (only if you have opted in)
- Improve our website and product offerings
- Comply with legal obligations
- Prevent fraud and protect the security of our site
We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling in ways that would produce legal effects.
3. Third-Party Service Providers
We work with trusted third-party services to operate our business. These providers only receive the information necessary to perform their specific services:
WooCommerce
Our store is powered by WooCommerce, a WordPress plugin. WooCommerce processes and stores your order information. For more information, see the Automattic Privacy Policy.
Stripe / WooPay
Payments are processed through Stripe and/or WooPay. Your payment card details are submitted directly to Stripe’s secure servers and are never stored on our website. Stripe complies with PCI-DSS standards. For more information, see the Stripe Privacy Policy.
MailPoet
We use MailPoet to manage our email newsletter list and send marketing communications. If you subscribe to our newsletter, your name and email address are stored and processed by MailPoet. For more information, see the MailPoet Privacy Notice. You can unsubscribe at any time using the link in any email we send.
WordPress Hosting Provider
Our website is hosted on a web server that stores our site files and database. Your data is processed on our hosting provider’s infrastructure in accordance with their security standards.
4. Cookies
Our website uses cookies — small text files placed on your device — for the following purposes:
- Essential cookies: Required for the website to function, including maintaining your shopping cart session and login state.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). This data is aggregated and anonymized where possible.
- WooCommerce cookies: Used to track cart contents and checkout state.
You can control cookie settings through your browser. Please note that disabling essential cookies may affect your ability to use the site or complete a purchase.
5. Data Storage and Security
Your personal information is stored on our secure web server and within the databases of our third-party service providers. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
We retain your order data (name, email, billing information, and purchase records) for up to 7 years for tax and accounting purposes. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time (see Section 7).
6. Digital Products and Licensing
All products sold on sskreatesco.com are digital downloads. Because downloads are delivered immediately upon purchase, all sales are final and non-refundable except in the case of technical error on our end. Please review product descriptions carefully before purchasing.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal data we hold about you.
- Right to correction: You may ask us to correct inaccurate information we hold about you.
- Right to deletion: You may request that we delete your personal data, subject to certain legal obligations (e.g., we may need to retain order records for tax purposes).
- Right to opt out of marketing: You may unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email, or by contacting us directly.
- Right to data portability: You may request a copy of your data in a portable format.
- California residents (CCPA): You have the right to know what personal information is collected, to opt out of the sale of personal information (we do not sell your data), and to request deletion of your information.
- EEA/UK residents (GDPR): You have the rights listed above plus the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at hello@sskreatesco.com. We will respond to your request within 30 days.
8. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Links to Third-Party Sites
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are made constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
S&S Kreates Co.
Email: hello@sskreatesco.com
Website: sskreatesco.com
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specifically:
- Order & purchase records: Retained for 7 years to comply with tax and accounting obligations.
- Account information: Retained for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
- Email marketing data: Your email address is retained in MailPoet until you unsubscribe. Upon unsubscribe, we will remove you from our mailing list within 10 business days.
- Customer support records: Retained for up to 2 years after your last interaction with us.
- Payment data: We do not store full payment card details. Stripe and WooPay retain transaction records per their own data retention policies.
You may request deletion of your personal data at any time by contacting us at hello@sskreatesco.com. We will honor deletion requests within 30 days, subject to any legal obligations to retain certain data.